CASE 01Mentors cannot be used yet
When: Mentor Mentee Matcher has no usable mentors, or an entry does not follow the format shown by that field.
Why: The tool needs valid mentors, mentees, and mentees per mentor to produce the mentoring matches.
Try: In Mentor Mentee Matcher, add one mentor per line; then match mentors and mentees again.
CASE 02Review required for mentoring matches
When: The tool does not compare goals, skills, or preferences.
Why: The tool evaluates mentors, mentees, and mentees per mentor, but it cannot assess context outside those controls.
Try: Check the mentoring matches against this additional limit: program owners must review compatibility, conflicts, and safeguarding requirements. Revise the visible settings in Mentor Mentee Matcher when needed.